© 2019 Royal Jewelry & Watches. inc. 

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    36 NE 1st Street  Suite 202  Miami, FL  33132               +1 (305) 951 9701

FAQ

Shipping & Handling

We ship worldwide insured via our courier. Expedited shipping is also available.

Alternatively, watches can be collected from our showroom based in Miami, FL, USA.

​Secure Ordering & Payment Options

 

We accept the following methods of payment: 

  • Paypal

  • Bank Wire transfer 

  • Via escrow royaljw.chrono24.com

​For payments made by bank wire transfer to our account, shipment will be only made as soon as our bank account has been credited.

International>International Buyers:

Buyer is responsible to pay custom fees that pertain to your country’s rules & regulations, no exceptions! We cannot declare the item a lower value or mark the item as “gift”. 

If you have any further enquiries, please do not hesitate to contact us and we will reply as soon as we receive your email. Our employees will be glad to answer any question you may have. 

Warranty

Our pre-owned watches are accompanied by our 1 year limited-warranty (the “Warranty”) from the day you receive your watch, protecting your watch against manufacturing and mechanical defects, subject to the following terms and conditions. 

The Warranty does not cover theft or loss of your watch, normal wear-and-tear, damage caused to your watch by accidents, mishandling, mistreatment or negligence (including, without limitation, damage caused by failure to follow manufacturer and/or our instructions). In particular, wear of the watch strap, glass, clasp and cosmetic damage are not covered by our Warranty. If your watch is covered by our Limited Warranty, deviations in time-keeping or damage caused to your watch by water ingress are not covered by our Warranty.

Returns & Refunds

Royal Jewelry & Watches inc offer our clients a 24 hour approval period with which to inspect the received watch. Returns can be made only after confirming your request by email or phone (After confirmation you will get your individual return number). Individual return numbers have to be written on shipping label (packages without the individual return number on shipping label will be returned back to the sender). Customized, engraved, resized, damaged or worn watches can NOT be accepted for return. If the tag has been removed from the watch purchased from Royal Jewelry & Watches inc, then returns can NOT be made. For security purposes, please DO NOT mention the content of the package on the outside of the box. Sea Wave Diamonds is not responsible for any loss or damage(s) that may occur during return shipping.

 

All purchases are final unless negotiated otherwise.

no returns on unworn/neverworn watches special orders requests negotiated in price unless negotiated otherwise (10-25%) restocking fee will be charged. 

 

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